Terms & Conditions

1. GENERALITIES

1.1. This offer is a public offer in accordance with article 435 and paragraph 2 of article 437 of the civil code.

1.2. By ordering goods through the online store, the Buyer agrees and accepts the terms specified in this agreement. The fact of the agreement on the offer is the confirmation of the order at the last step when it is made on the website of the online store.

1.3. The seller has the right to amend the relevant contract by giving reasonable notice to the Buyer.

1.4. The relations between the Buyer and the Seller are subject to the provisions of the civil code on retail sale (§ 2 Chapter 30), as well as the Law of the Russian Federation "on protection of consumer rights" of 07.02.1992 № 2300-1 and other legal acts adopted in accordance with them.

2. ORDER REGISTRATION

2.1. Registration on the Site is not mandatory for Ordering.

2.2. The seller is not responsible for the accuracy of the information provided by the Buyer during registration.

2.3. The buyer undertakes not to disclose to third parties the login and password specified during registration. In case Of the buyer's suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the Buyer shall immediately notify the Seller, in any way possible.

2.4. Buyer's order can be issued in the following ways:

  • accepted by phone or email;
  • issued by the Buyer on the website of the Seller;

When Ordering, the Buyer must specify the following information:

  • Full Name Of The Order Recipient;
  • the delivery address of the Order;
  • payment method
  • contact phone number;
  • e-mail address: ;

2.5. After Ordering, the Buyer is provided with information about the expected date of transfer of the Goods.

The specified date depends on the availability of the ordered Goods at The seller's warehouse and the time required to process the Order.

2.6. If the Buyer has placed an Order for the Goods in an amount exceeding the available stock at the Seller, the Seller shall inform the Buyer by sending an e-mail or by phone specified by the Buyer at registration. The buyer has the right to agree and accept the Goods in the amount available from the Seller, or cancel this item in the order Order. In case of non-response of the Buyer within 5 working days after notification, the Seller reserves the right to cancel this Order.

2.7. All information materials presented on the Site are for reference only and cannot fully convey accurate information about the properties and characteristics of the Goods, including colors, sizes and shapes. If the Buyer has any questions regarding the properties and characteristics of the Goods, before Ordering, the Buyer can contact the Seller to clarify all his questions about the color, model, technical characteristics of the chosen model.

2.8. In the absence of the ordered Goods in the warehouse of the Seller, including for reasons beyond The seller's control, the Seller has the right to cancel the specified Goods from the Customer's Order after notifying the Buyer by sending an e-mail to the address specified during registration.

2.9. In case of cancellation of the Order, the prepayment amount is fully refunded by the Seller to the Buyer by the method agreed by the parties.

3. RECEIPT OF ORDER

3.1. Terms and cost of delivery are discussed individually with the Buyer.

3.2. The buyer can pick up the order, notifying the Seller in advance.

3.3. The seller does not exclude delays in delivery, Force majeure, as well as traffic jams, accidents, breakdowns.

3.4. If the Goods have been delivered to the address specified by the Buyer, but have not been received by the Buyer due to the lack of an authorized person, the Goods shall be deemed delivered on time, as shall be noted on the form of the waybill. The order is stored for 3 days free of charge, then, if the goods are unclaimed, the Seller informs the client about the cancellation of the Order by e-mail or a control call of the Manager. The buyer has the right to issue a re-delivery. Re-delivery is carried out only after its payment.

3.5. The risk of accidental loss of or damage to the Goods shall pass to the buyer from the moment of transfer of the Order to the Buyer and the signature of the documents confirming the delivery of the Order by the Buyer.

3.6. The appearance and completeness of the Goods, as well as the completeness of the entire order must be checked by the recipient at the time of delivery.

4. PAYMENT FOR GOODS

4.1. The price of the Goods is indicated in the online store.

4.2. The price of Goods in the online store can be changed by the Seller unilaterally. In this case, the price of the goods ordered by the Buyer can not be changed.

4.3. The buyer can pay for the Goods in several ways:

  • cash on delivery;
  • making 100% advance payment when order Product;
  • by paying the invoice issued by the Seller.

4.4. In case of prepayment of Goods, the Order is accepted for processing only after the buyer's funds are credited to The seller's account.

4.5. The seller has the right to provide the Buyer with discounts on the Goods and set the bonus program. Types of discounts, bonuses, the order and conditions of accrual are specified in the online store and can be changed by the Seller unilaterally.

5. RETURN OF GOODS

5.1. The buyer has the right to refuse the ordered Goods at any time before it is received, except for cases when the Goods are delivered to order. And after receiving the Goods – within 7 days, not counting the day of purchase. Return Of goods of good quality is possible if its presentation, consumer properties, integrity of packing, and also the document confirming the fact and conditions of purchase of the specified Goods are kept.

5.2. The buyer shall not be entitled to refuse the goods of proper quality, having individually defined properties, if the specified Goods can be used exclusively by the customer purchasing them.

5.3. In case of refusal of the Buyer of the Goods according to paragraph 5.1. The seller shall return the cost of the returned Goods to the Seller, except for the seller's expenses for delivery of the returned Goods from the Buyer, not later than 10 days from the date of receipt by the Seller of the buyer's written statement.

5.4. The term of return of goods of good quality is 14 days from the date of receipt of the Goods, not counting the day of purchase. The buyer has the right to exchange the goods of good quality for similar goods, if the specified goods did not fit the Client in form, size, style, color, size or configuration. The exchange Of goods of good quality is possible if its presentation, consumer properties, integrity of packaging, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved. The buyer shall not be entitled to exchange the goods of good quality specified in the List of non-food goods of good quality, not subject to return or exchange, approved by the Government of the Russian Federation.

5.5. If at the time Of the buyer's request similar goods are not available for sale from the Seller, the Buyer has the right to refuse to perform the contract of sale and demand the return of the amount paid for the specified goods. The seller is obliged to return the amount paid for the returned Goods within 10 days from the date of return of the goods.

5.6. The buyer may return the goods of inadequate quality to the manufacturer or the Seller and demand the return of the paid amount of money within the warranty period, the expiration date or, if such a period is not established, within a reasonable period not exceeding 12 months. The buyer may also require replacement Of the goods of inadequate quality or elimination of defects. Under the product of inadequate quality is meant a product that is defective and can not ensure the performance of its functional qualities. The received product must match the description on the website. The difference between design elements or design, from those stated in the description on the site is not a malfunction or functionality of the Product.

5.7. In case of refusal of the Buyer from the contract and submission of the requirement about return of the paid sum of money for goods according to item 5.6 of Conditions, the cost of Goods is subject to return to the Buyer within 10 days from the moment of receipt by the Seller of the written statement of the Client.

5.8. If the refund is not made simultaneously with the return of the goods by the Buyer, the refund of the specified amount is made by the Seller with the consent of the Buyer in one of the following ways:

cash at the Seller's location

by transferring the relevant amount to Your Bank account within 5-30 working days (the period depends on the Bank that issued Your Bank card)

5.9. To return, you need an identity document.

6. WARRANTY AND LIABILITY

6.1. The seller is not responsible for the damage caused to the Buyer due to improper use of the Goods ordered in the online store.

6.2. The seller has the right to assign or in any other way transfer its rights and obligations arising from its relationship with the Client to third parties.

6.3. The buyer undertakes not to use the ordered Goods for business purposes.

7. Privacy and protection of personal information

7.1. When registering an order in the online store, the Buyer provides the following information:

  • name and surname of Buyer
  • e-mail address of the Buyer
  • delivery address of the Goods (in case of order by the Buyer of delivery of the Goods)
  • contact phone number

7.2. The seller shall use the information provided by the Buyer in the following cases::

  • to register a Buyer in the online store;
  • to fulfill its obligations to the Buyer;
  • to analyze the work of the online store;
  • to send messages of advertising and information to the Buyer
  • to determine the winner in the promotions held by the Seller.

7.3. The seller undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Seller to provide information to agents and third parties acting on the basis of the contract with the Seller, for the performance of obligations to the Client, and only to the extent necessary for the performance of their obligations.

7.4. Disclosure of information in accordance with the reasonable and applicable requirements of the legislation of the Russian Federation is not considered a violation of obligations.

7.5. The seller has the right to use the technology”cookies". Cookies do not contain confidential information and are not transferred to third parties.

7.6. The seller is not responsible for the confidentiality of the information provided by the Buyer in a public form.

8. DISPUTE RESOLUTION

8.1. All disputes or disagreements arising between the Parties under this Agreement or in connection with it shall be resolved through negotiations between the Parties.

8.2. If it is impossible to resolve disputes through negotiations, they are subject to consideration by the court in the manner prescribed by the legislation of the Russian Federation.

9. OTHER CONDITIONS

9.1. The relations between the Buyer and the Seller are subject to the legal norms of the Russian Federation.

9.2. All text information and graphic images in the online store are the property of the Seller and/or its counterparties.

9.3 the site Administration does not accept counter-offers from the User regarding changes to this User agreement.

Our range is

items of spare parts for LADA